Terms of Service
Last updated July 20, 2026
The service
The Backup Lineprovides an AI receptionist that answers phone calls your team doesn't pick up — after-hours, during overflow, or when your lines are full — qualifies the caller, and books an appointment or hands the call to you directly for emergencies. Your published phone number never changes; calls only reach us when your team doesn't answer.
Trial and billing
New customers get a 7-day free trial on their real phone line, no card required. After the trial, service is $297/month plus a one-time $199 setup fee, billed month-to-month. There is no contract — cancel at any time.
Your responsibilities
You're responsible for giving us accurate information about your business so the AI can represent it correctly, and for complying with any laws that apply to how your business communicates with its customers.
AI limitations and emergencies
The AI receptionist is an automated system. While it's built to recognize urgent situations and transfer them to you live, it can make mistakes and is not a substitute for emergency services. Callers facing a life-threatening emergency should always be directed to call 911.
Call recording
Calls handled by the AI receptionist may be recorded and transcribed to provide the service and for quality review. The AI discloses this to callers at the start of the call.
Cancellation
You can cancel at any time by contacting us. Once cancelled, calls will stop being forwarded to the AI receptionist and will ring through as they did before you signed up.
Disclaimer and limitation of liability
The service is provided "as is." We work to keep it accurate and reliable, but we don't guarantee it will be error-free or uninterrupted. To the extent permitted by law, our liability for any claim related to the service is limited to the amount you paid us in the month the claim arose.
Governing law
These terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.
Contact us
Questions about these terms? Reach us at hello@thebackupline.com or 1 (918) 223-4411.