Built for restoration companies
The restoration answering service that catches every water-loss call you can't.
The Backup Line is a 24/7 AI answering service for restoration contractors. When a burst pipe floods a basement at midnight, a storm fills your line with calls, or a loss call hits while your crew is on a job, it picks up, qualifies the loss — standing water, insurance carrier, what happened — and rings your on-call phone before the caller can dial the next company on Google.
Step 1
1.Your phone rings first
Keep answering like you always have — nothing changes.
Step 2
2.You can’t pick up
Working a loss, driving a truck, or lines already full.
Step 3
3.The Backup Line catches it
Answers as your company, qualifies the caller, alerts you.
Call the demo line and act like a homeowner with a flooded basement — hear exactly what your callers would.
Water damage doesn't wait for business hours
Restoration is the one trade where the caller genuinely cannot wait. A homeowner standing in two inches of water is not leaving a voicemail and hoping — they're calling down the list of water damage companies until a voice answers, and the company that picks up first usually gets the job. Every mitigation company knows this, which is why the after-hours phone is the most expensive problem in the business: staff it with your own people and you burn out your best tech; hand it to a traditional answering service and a stranger with a generic script takes a message about "a leak."
An answering service for restoration companies has one job: never let an emergency loss reach voicemail. The Backup Line does it with AI instead of a call center — it answers instantly on every ring, runs a restoration-specific intake, and gets the qualified emergency to your on-call phone in seconds. No hold music, no busy signal during a storm surge, no message sitting in a queue until morning. It's the same product we run for roofing and plumbing contractors on our main page, tuned here for water, fire, and storm losses.
One missed water loss costs more than a year of this
A typical mitigation job runs into the thousands — and the after-hours emergency that goes to your competitor because your phone didn't pick up is exactly the kind of job that funds the month.
One missed after-hours water loss
$3,000–$10,000+
A typical mitigation job, gone to whichever competitor answered. Add the rebuild work and the referral relationship that came with it, and the real cost is higher.
The Backup Line Pro, answering every call
$297/mo
Pro is $297/month: 24/7 coverage on your existing number, a restoration-specific intake, and the emergency call-back that rings your on-call phone and redials if you miss it. If you only want the coverage, Starter is $149/month without the emergency triage. A single caught loss covers more than a year of either.
That's the whole pitch. The pricing is on this page because the incumbents make you sit through a sales call to hear theirs.
How it works for a restoration company
You don't build or configure anything. We install it on your line and tune the intake for restoration work, and the only step that's ever yours is the last one: calling the lead back.
Your number stays yours
Nothing to port, nothing to change on your trucks, website, or Google listing. We set up call forwarding remotely, and the AI only picks up when your team doesn't — after hours, during a storm surge, or on every call if you want.
The AI runs a restoration intake — disclosed, up front
It tells callers it's an automated assistant, then asks what a dispatcher would: is there standing water, what happened and when, who's the insurance carrier, and how to reach them. Storm-damage and roof-tarp calls get captured with the same care as a flooded basement.
Emergencies ring your phone in seconds (Pro)
On Pro, on a real loss, the AI tells the caller the on-call person is being alerted and will call them right back — then it instantly calls your phone, redials if you miss it, and sends the same alert by email and push. You call the customer back while your competitor's line is still on voicemail.
What's included
On every plan unless marked. Nothing here is an add-on to hunt for later.
- 24/7 after-hours + overflow answering
- Answers on the first ring — no hold music, no phone tree
- No busy signals — every caller answered at once, even on your busiest day
- Greets callers as your company, with a greeting you approve
- You choose when it picks up — after-hours only, overflow, or every call
- You get emailed the caller's info, transcript & recording the moment the call ends
- Every caller qualified and captured — name, callback number, and exactly what they need
- Calls that can't wait get an instant call to your phone (redialed if missed) plus email & push, so you call the customer straight backPro
Don't take our word for it — call it
Dial the number below and act like a customer calling about a job — whatever that sounds like in your trade. Answer its questions like a real caller would. That's the whole demo.
+1 (918) 223-4411Pick the line that fits your shop
Every plan answers every call, 24/7, and includes a 7-day free trial on your real line. No contract — move up or cancel anytime.
Every plan is built and installed by us. On your real line, tuned to your trade, tested with a live call before it ever answers a customer.
Starter
The line that always answers.
Up to 100 calls a month
No setup fee · no contract
Start free trial- 24/7 AI answering — every call picked up, first ring
- Recordings, transcripts & call summaries — never an add-on
- Instant alerts — push, email, and in your dashboard the second the call ends
- Know what each call is worth — every one priced against your average job, so you see what the line caught
- Follow-up list — every lead you haven't called back yet, in one place, so nothing quietly goes cold
- Built and tuned by us — set up for your business, and changes are free for as long as you're a client
Pro
Most popularIt calls your phone with the leads that can't wait.
Up to 250 calls a month
No setup fee · no contract
Start free trial- Everything in Starter, plus:
- Call-backs to your phone — when a call can't wait, the AI tells the caller you're being alerted, then rings your phone with their name and number, and tries again if you miss it (you pick 2 or 3 attempts). What counts as can't-wait is tuned to your trade — an active loss for restoration, a burst pipe for plumbing, etc.
- The follow-up list chases you — every lead you haven't called back gets a nudge every two days until it's closed out
- Insurance-ready call file — when a job involves a claim, any call prints as a clean intake record with the full transcript, ready to hand an adjuster or drop in the claim folder
- Calendar-aware scheduling — if you want it, the line reads your calendar and offers callers a proposed time from your real availability. Nothing is confirmed until you confirm it. We set it up with you.
Running a bigger operation? Pick Enterprise in the trial form, tell us what you need, and we'll build it custom.
Extra calls are $3 each. We never stop answering — if you have a big month, the line stays up and the extra shows on your next invoice. Call-backs to your phone are free and never count toward your monthly calls.
Start your free trial
Tell us about your shop and we'll set up a live 7-day trial on your real number. You aren't charged until the trial ends.
Restoration answering service FAQ
Is it a real person answering my phone?+
No, and it says so. It's an AI answering service that discloses up front that it's an automated assistant. What it never does is what voicemail does — lose the call. It answers 24/7, asks the questions a restoration dispatcher would ask, and gets the lead to your phone while the caller is still on the line.
What does it actually say when someone's basement is flooding at 2 a.m.?+
It answers as your company, collects the caller's name and callback number, and asks the restoration questions that matter: is there standing water, what happened, and who their insurance carrier is. On Pro, the moment it recognizes an emergency, it tells the caller the on-call person is being alerted and will call them right back — then it instantly calls your phone with the details, redialing if you miss it, and sends the same alert by email and push.
Do I lose control of my phone number?+
No. Nothing is ported and nothing changes on your trucks, website, or Google listing. We set up call forwarding on your existing line, so the AI only picks up when your team doesn't — after hours, on overflow, or whenever you choose.
How does this fit with my existing after-hours on-call rotation?+
It sits in front of it. Instead of your on-call tech getting woken by every wrong number and question about an old invoice, the AI answers first, qualifies the caller, and — on Pro — only escalates real emergencies — with the caller's name, number, and loss details already collected. You tell us during setup whose phone gets the emergency alert — it's a call to that phone that redials if it's missed, 2 or 3 attempts total, plus a push notification and an email.
What happens if I miss the alert call? (Pro)+
The system calls your phone again — 2 or 3 attempts total, your choice in Settings — and the same alert also goes out by push notification and email the second the call ends. Every call — emergency or not — also lands in your email with the caller's info, the full transcript, and the recording, and lives in your web portal, so nothing depends on you catching one ring.
What does it ask restoration callers specifically?+
The intake is written for restoration, not adapted from a generic script. It asks about standing water, what caused the damage, storm or loss details, and the caller's insurance carrier — plus name, callback number, and what they need. For roof-damage calls that come in during storm season, it captures the damage details the same way so you can triage the callback.
How fast can it be live on my line?+
Days, not weeks — and we do the work. We register your business with the carrier and set up the call forwarding remotely; your part is a short call to approve the greeting and confirm how you want emergencies handled.
Is there a contract?+
No. Plans start at $149/month, month-to-month, cancel anytime — no setup fee — and it starts with a 7-day free trial on your real line before you pay anything.
What does it cost compared to a human answering service?+
Plans start at $149/month with no setup fee, and the pricing is on this page because most answering services make you sit through a sales call to hear a quote. A human service bills every minute of every call, so your busiest week is your biggest bill. Here you get a set number of calls a month — 100 or 250, depending on the plan — and anything past that is $3 a call, not a renegotiation. The line keeps answering either way; the extra calls just show up on the next invoice. And a surge never hits a busy signal, because the AI answers every caller at once. Call-backs to your phone are free — they never count toward your monthly calls.
Also built for roofing & plumbing — see the full service.